IT Specialist (Regina)

POSITION SUMMARY

This role focuses on maintaining and monitoring the software systems and networks for our business. You will be tasked with solving technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

RESPONSIBILITIES

• Installation and configuration of software and physical computer systems as required.
• Ticket/Incident management: 1st Line intake of all IT Support incoming tickets nationally within the Fresh Service ticketing software.
• Communicate with internal/external customers and provide updates in a timely manner.
• Troubleshoot and resolve issues with software or hardware.
• Support resolutions that may require in-store visits/travel.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Analyze tickets to detect underlying trends and potential issues.
• Support the implement...