IT Specialist Semisenior

Summary
We are looking for a new GIGAnte to join our team as an IT Specialist Semisenior.
Where you will have the opportunity to be part of a multicultural team and work in a company that offers rapidly growing managed connectivity solutions, specializing in providing reliable internet.
What You'll Do
Network support
Provide first-level technical support for VoIP systems, networking issues, and general IT inquiries
Troubleshoot and resolve VoIP-related problems (call quality, connectivity, configuration issues)
Troubleshoot WiFi issues
Perform network diagnostics and basic troubleshooting for connectivity and hardware issues
Manage, prioritize, and resolve support tickets through our help desk system
Support email setup and troubleshooting
Escalate complex issues to senior engineers or specialized teams when needed
Document all support interactions, solutions, and procedures clearly
Contribute to our internal knowledge base by writing guides and F...