IT Support (80%)

Fides Treasury Services is a leading provider of multibank connectivity, payments, and transaction communications. With over 100 years of experience, we connect thousands of corporates to more than 13,000 banks and payment providers worldwide, enabling cash and liquidity management for treasury and finance teams.

If you are interested in a career with a company with a strong global presence and a focus on innovation and customer satisfaction, then Fides is the right place for you. We are looking for a committed IT Supporter who would like to strengthen our team and help realize our vision.

Tasks

• Act as the first point of contact for internal customers regarding service requests and incidents
• Handle incoming incident tickets according to established procedures and policies
• Manage customer interactions (calls and tickets) professionally and efficiently
• Monitor the IT landscape and perform control and system healt...