IT Support Analyst

Lakehead University is seeking a client‑focused and technically skilled IT Support Analyst to join the Technology Services Centre (TSC). Reporting to the Manager of Client Experience, the IT Support Analyst plays a key role in supporting the University community by delivering responsive technical assistance, maintaining classroom and computer lab technology, and ensuring the reliable operation of audio/visual and conferencing equipment across campus.

The successful candidate will serve as a primary point of contact for students, faculty, staff, and guests requiring technical support. This position requires strong troubleshooting abilities, excellent customer service skills, and the ability to adapt to a fast‑paced and evolving technology environment.

Responsibilities

Technical Support & Troubleshooting

• Provide first‑level technical support for hardware, software, classroom technology, printing, telephones, and network connectivity.
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