IT Support Analyst

• New headcount
• Stable working hours | 18 days AL
• Opens to candidates from other industries

Key Responsibilities:

• Provide timely IT support, including basic hardware and software troubleshooting.
• Deploy, configure, and maintain end-user equipment (PCs, laptops, printers, smartphones) and AV systems.
• Serve as a second-level technical resource, resolving customer issues and logging details in ServiceNow.
• Escalate complex problems and collaborate with senior team members when necessary.
• Support software installations and updates, including Microsoft 365, and manage device assets.
• Contribute to documentation in ServiceNow and participate in IS projects.
• Provide A/V and collaboration technology support for live events, including setup and troubleshooting.

Requirements:

• Bachelor’s degree or equivalent academic bac...