IT Support Analyst

As an IT Support Analyst, you will play a crucial role in supporting our IT operations by serving as the initial point of contact for all IT-related issues within the organization, particularly for our radiologists. Under the supervision of the Global Service Desk Manager, you will collaborate closely with the IT team and our users to ensure smooth and efficient IT operations. This role requires a proactive approach to problem-solving and an eagerness to engage in continuous learning and improvement initiatives in our IT support services.
Primary Responsibilities:
Serve as the initial point of contact in the IT support call centre, promptly answering calls per the service level agreement, documenting user issues in the ticketing system, and addressing them.
Offer technical assistance to both in-house and external clients, including Radiologists.
Ensure timely and professional resolution of incidents and service requests.
Diagnose and resolve fundamental technical issues ...