Job Description
Our client Mammoth-AI is looking for IT Support Analyst in Lahore.
We are looking for an experienced and proactive IT Support Analyst to join our technical support team. The ideal candidate should have prior Helpdesk experience, hands-on knowledge of Citrix environments, and familiarity with Azure DevOps-based monitoring and reporting. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.
The position operates in rotational shifts (4:00 a.m. – 12:00 p.m. EST and 12:00 p.m. – 8:00 p.m. EST) to maintain full-day coverage and seamless shift handovers.
Roles & Responsibilities
- Monitor system dashboards and alerts to prepare daily operational readiness reports.
- Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.
- Manage Citrix sessions, including terminat...
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