Job Description
Overview
Our client Mammoth-AI is looking for IT Support Analyst in Lahore .
We are looking for an experienced and proactive IT Support Analyst to join our technical support team. The ideal candidate should have prior Helpdesk experience, hands-on knowledge of Citrix environments, and familiarity with Azure DevOps-based monitoring and reporting. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.
The position operates in rotational shifts (4:00 a.m. – 12:00 p.m. EST and 12:00 p.m. – 8:00 p.m. EST) to maintain full-day coverage and seamless shift handovers.
Roles & Responsibilities
- Monitor system dashboards and alerts to prepare daily operational readiness reports.
- Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.
- M...
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