IT Support Analyst (Mexicali)

Responsibilities

• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation and configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware and software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands-on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job-related duties as assigned.

Qualifications

• A+ certificate or 1-2 years of experience in an end user support environment.
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of software distribution and patch management tools.
• Experience with ITSM systems such as ...