IT Support Analyst

Job Description:



Job Purpose:

The IT Support Analyst supports faculty, staff, and students by resolving technology issues, providing end-user training, and helping users adopt institutional technology effectively. This role supports workstations, classrooms, conference rooms, audiovisual, videoconferencing, printing, collaboration, and endpoint technologies.

The IT Support Analyst works closely with Central IT and system/resource owners to resolve escalated incidents, maintain high availability of technology resources, and ensure classroom and conference room systems are operational, orderly, and ready for use.


Position responsibilities include, but are not limited to:

+ Provide customer-focused technical support to local and remote faculty, staff, students, and other end users.

+ Troubleshoot and resolve workstations, classrooms, conference rooms, audiovisual, printing, wireless, and collaboration technology issu...