IT Support Analyst

Responsibilities:

• Manage and track IT-reviewed change requests; keep requestors updated on deployment timelines.
• Compile and submit lab workload statistic reports.
• Periodically monitor and review interface error queues.
• Attain Beaker Analyst certification to support lab systems.
• Process simple change requests and assist with system implementation activities.
• Prepare quarterly vulnerability scan reports and support remediation for virtual servers.
• Verify in-house application functionality after patching or maintenance.
• Contribute to quarterly system patch and technology refresh reports.
• Coordinate with infrastructure teams on unplanned patching or maintenance.
• Assist in annual PAM/database user access review exercises.
• Monitor IT announcements and alert relevant teams on impacted systems.

Requirements:

• Diploma in Information Technology or a related field...