It Support Analyst

Lisa Wright Recruitment is supporting a client in their search for a proactive, customer-focused IT Support Analyst to join their busy IT team. This is a key role, providing technical support to lawyers, partners, and business support colleagues, ensuring they have reliable, secure, and well-supported technology.

** Option of working from Spalding, Huntingdon, Birmingham or Nottingham office locations **

Key Responsibilities:

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Deliver first-line IT support via phone, email, remote tools, and in person.

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Troubleshoot hardware, software, mobile device, and network issues.

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Support Microsoft 365, Teams, Outlook, and legal applications (e.g., iManage).

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Build, configure, and deploy laptops, desktops, mobile devices, and peripherals.

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Maintain inventories, adhere to security standards, and assist with IT projects.

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Identify recurring issues and su...