IT Support Assistant

AceTeam Networks is committed to take IT beyond with our customers and pledge to be the best, while strengthening the focus towards becoming a people centric company and not just limiting to technologies.

We are looking for a IT Support Assistant who would like to grow with us, clearly defined by three things:

CommITted · Connected · Converged

As a IT Support Assistant, you will have a chance to:

• Understand the overall Technical Support process and procedures
• Attend to all customer calls and emails in a professional and courteous manner as well as providing advice and support in timely manner
• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats, and voicemail) with customers
• Analyze, diagnose, troubleshoot and identify solutions to resolve incidents, issues, and service requests
• Document every incident and support request in the ticketing sy...