IT Support Associate - Level IV

**DESCRIPTION**

The IT Support Associate – Level IV works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while mentoring junior associates and driving continuous improvement across services.

**Key Responsibilities** **Manufacturing IT (MFG IT) Services**
**Incident Management – End-User Support**

+ Provide end-user IT support across Cummins Manufacturing locations in the India region.
+ Create, troubleshoot, monitor, and resolve incidents through closure.
+ Diagnose and resolve hardware, software, compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS), and first-level network issues.
+ Deliver remote or onsite support and ensure user confirmation before incident closure.
+ Create and maintain SOPs and technical documentation for recurring issues.

**Service Request Management**

+ Deploy, configure, reassign, and surrender man...