IT Support Associate

The IT Support Associate at Dermorepubliq Corporation provides essential first-level technical support, addressing help desk tickets, troubleshooting hardware and software issues, and managing IT inventory. This entry-level role supports day-to-day operations by performing foundational hardware and software maintenance, assisting with user access setup, and maintaining efficient network connectivity. Under the guidance of senior IT staff or the IT Manager, the IT Support Associate ensures reliable access to IT resources and contributes to smooth, scalable operations across multiple office locations.

KEY RESPONSIBILITIES

Help Desk and Technical Support

• Serve as the primary contact for help desk tickets, addressing basic technical issues and escalating complex ones as needed.
• Provide first-level support for software, hardware, and network connectivity issues.

System and Network Maintenance