IT SUPPORT ASSOCIATE

We are looking for a talented **IT SUPPORT ASSOCIATE** to join our team specializing in **IT** for our **CUMMINS MOTORES** in **San Luis Potosí, SLP, México** .

In this role, you will make an impact in the following ways:

+ Diagnose and troubleshoot hardware, software, and infrastructure problems.
+ Manage requests and incidents through ticket management systems, documenting actions taken.
+ Provide effective solutions and analyze data to identify recurring trends or areas for improvement.
+ Implement corrective actions based on root-cause analysis.
+ Create, update and manage operational standards and process documentation.
+ Provide support according to established processes and ensure compliance.
+ Train less experienced staff in IT tools and procedures.
+ Oversee and support contracted resources.
+ Collaborate with internal teams and external suppliers to ensure effective solutions.
+ Identify opportunities for improvement and pro...