It Support Associate

IT SUPPORT ASSOCIATE

We are looking for a talented IT SUPPORT ASSOCIATE to join our team specializing in IT for our CUMMINS MOTORES in San Luis Potosí, SLP, México.

Responsibilities

• Diagnose and troubleshoot hardware, software, and infrastructure problems.
• Manage requests and incidents through ticket management systems, documenting actions taken.
• Provide effective solutions and analyze data to identify recurring trends or areas for improvement.
• Implement corrective actions based on root‑cause analysis.
• Create, update and manage operational standards and process documentation.
• Provide support according to established processes and ensure compliance.
• Train less experienced staff in IT tools and procedures.
• Oversee and support contracted resources.
• Collaborate with internal teams and external suppliers to ensure effective solutions.
• Identify opportunities for i...