IT Support Engineer Engineering · Hammersmith ·

Role & Key Responsibilities

We are seeking a talented and experienced IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging.

You will be responsible for:

• Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
• Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Complete IT inductions and on-boarding/off-boarding of employees.
• Administer user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with team members to identify recurri...