IT Support Engineer

A well-established, internationally recognised engineering technology business is looking to appoint an IT Support Engineer to strengthen its customer support function.

This role is primarily focused on supporting external customers with software, system and application-related issues. You'll provide remote, desk-based technical support, troubleshooting complex problems across software, operating systems and associated technologies.

As an IT Support Engineer, you will:

• Provide remote technical support to customers
• Troubleshoot Windows-based environments in commercial settings
• Diagnose and resolve application, OS, driver, network and hardware-related issues
• Analyse logs (Event Viewer, application logs, etc.) to isolate faults
• Support commercial software applications beyond basic IT-level queries
• Follow structured escalation processes when required
• Document issues and resolutions clearly and...