Job Description
Job Roles & Responsibilities:
· Should have 4 + years hands-on experience working in Tier 1 Indian BPO companies as support engineer/ tech support for troubleshooting, diagnosing, resolving, and supporting product/ application/ service-related concerns.
· Provide First-Level Support: Respond to customer inquiries and technical issues via call, email, chat, or helpdesk tools. Troubleshoot basic problems and guide users through solutions.
· Incident Management: Log, classify, and prioritize issues in the ticketing system. Escalate urgent or unresolved issues and follow up on open tickets for timely resolution.
· Basic Troubleshooting: Diagnose common issues (e.g., password resets, software installations, unlocks, general-application troubleshooting, assisting with connectivity issues etc. ) and use standard industry procedure...
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