IT Support Engineer

We are seeking an experienced IT Support Engineer (L2/L3) to provide advanced deskside and infrastructure support in a bilingual (Japanese/English) environment. This role requires strong troubleshooting skills, excellent communication in Japanese, and the ability to work closely with end users, vendors, and global IT teams.

Key Responsibilities

• Provide L2/L3 deskside and remote IT support for end users
• Troubleshoot and resolve complex hardware, software, and OS issues (Windows / macOS)
• Manage and support Active Directory, user accounts, group policies, and permissions
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
• Handle incident, request, and problem management via ticketing systems
• Escalate and collaborate with global infrastructure and application teams when required
• Support onboarding/offboarding, device provisioning, and asset management
• Document procedure...