IT Support Engineer (L1)

Founded by experienced technical individuals, we are a tech startup located in Petaling Jaya. Our primary focus is to provide high-quality Managed Services to our customers.

The standard operating hours for the role is 9am-6pm, Monday to Friday.

Responsibilities

• Act as the front line support for end customers.
• Travel to customers' premises to provide on-site support.
• Keep the customers' documentation up to date.
• Monitor the customers' IT operating environment, endpoints, servers, network devices and so on.
• Maintain the customers' IT operating environment to a healthy state by adhering to procedures provided.
• Support any Microsoft 365 related issues stemmed from the customers' environment.
• Work on any ad-hoc tasks provided.

Technical Skills Required

• Understand how network traffic flows to internal and external endpoints according to the OSI Model.
• B...