IT Support Engineer (L1/L2)

Job description

ABOUT THE JOB

• Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals.


• Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications.


• Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users.


• Investigate and escalate complex incidents to higher support levels when required.


• Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs.


• Co...