IT Support Engineer - Macclesfield

IT Support Engineer - Macclesfield 

An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.

Key Responsibilities

Deliver technical support by managing and resolving service tickets in line with agreed SLAs

Handle both initial and escalated support requests, ensuring high levels of customer satisfaction

Complete sales orders and project work within agreed timelines

Implement approved technical solutions remotely and onsite

Support continuous improvement of Service Desk technologies and processes

Develop and maintain operational procedures, technical documentation, and user guides

Monitor and respond to cyber security threats and vulnerabilities

Perform routine maintenance, including backups and network/device upda...