IT Support Engineer

Overview

Ingeniero de Sistemas IT / Nivel 2/3 - Con Ingles Fluido C1 en adelante — IT Support Engineer - Help Desk.

Responsibilities

• You will be called upon to troubleshoot and resolve complex issues (Tier 1 thru 3).
• The ability to communicate effectively with clients via phone and email and articulate technical projects and support resolutions to non-technical people.
• Excellent problem solving capability, able to utilize all available resources to quickly resolve issues and provide best practice IT solutions.
• Ability to take ownership of complex problems and follow through with minimal supervision.
• Ability to document work continuously throughout the day and provide detailed ticket and time sheet updates.
• Familiar with best practice IT procedures for networks from 5 to 200 users, ability to convey essential information to clients.
• Dependable and reliable, available between 8:30 AM and 6...