IT Support Engineer

Greetings,

We are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA regions

We are seeking a Desktop Support Engineer to provide first-line technical support to end-users. The role includes diagnosing and resolving hardware/software issues, assisting with installations, and ensuring IT-related issues are handled efficiently.

Key Responsibilities:

• Provide first-level support for desktops, laptops, printers, and mobile devices (Windows/macOS).
• Install, configure, and troubleshoot operating systems and standard applications (MS Office, browsers, antivirus, etc.).
• Respond to IT support tickets and service requests via phone, email, or ticketing system.
• Escalate unresolved issues to L2/L3 support teams as necessary. <...