IT Support Engineer

IT Support Engineer – MSP Focused

Location:
Remote (Must be willing to work EST Time zone)

Type:
Full-time

About Us:

A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.

Position Overview:

We are seeking an IT Support Engineer
with experience in
ConnectWise RMM, Datto, and MSP environments
. You'll be the first line of support, handling tickets via
calls and emails
with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you

Key Responsibilities:

• Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
• Manage tickets effectively via
  ConnectWise RMM
  and other ticketing systems.
• Perform backup monitoring, basic networking...