IT Support Engineer

Job description

ABOUT THE JOB

• Provide Level 1 IT support to internal users (hardware, software, network, and access-related issues).


• Manage and track incidents and service requests through JIRA Helpdesk or similar ticketing systems.


• Diagnose and troubleshoot issues related to Windows OS, Microsoft Office, email, VPN, and network connectivity.


• Support user account management (password resets, access rights, onboarding/offboarding processes).


• Escalate complex technical issues to Level 2/3...