IT Support Engineer

Responsibilities

• Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email.
• Ensure optimal performance of computer systems and maximize user productivity.
• Install and configure computer hardware, operating systems, and software applications.
• Monitor and maintain IT infrastructure, including computer systems and networks.
• Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).
• Assess technical issues and determine the most effective solutions based on available information.
• Perform remote troubleshooting using diagnostic tools and techniques.
• Escalate unresolved issues to higher-level support teams as necessary.
• Provide timely and accurate updates on the status of IT support tickets.
• Document incidents, resolutions, and system events in detailed logs.
• Follow up on open tickets and ensure a...