It Support / Engineer

POSITION PURPOSE AND EXPECTATION:
IT Support Engineers are responsible for the delivery of quality Level 2 technical support to Retail Stores, Support Centres and
Warehouses.
They work largely within their home time zone as part of Lovisa's global Service Delivery function to support IT
services across the organisation.
IT Support Engineers are responsible to:
- Ensure Lovisa Stores, Support Centres and Distribution Centres are receiving a high standard of IT support in accordance with Global IT policies.
- Deliver prompt Level 2 support services to Stores (remote, however, physical visits are required at times), Support Centres and Warehouses.
- Maintain integrity, stability and operation of all hardware, server/network infrastructure, PC's and peripherals.
- Assist with the setup of new stores from a technical perspective.
- Identify and manage IT security concerns.
- Assist with providing user training in the use of Lovisa IT solutions....