it support executive

Key duties/ responsibilities

• Good understanding of computer systems, mobile devices and other tech products
• Able to identify PC, Printer and hardware problems and advising on the solution
• Ability to diagnose and resolve basic technical issues
• Hardware maintenance especially PC and Printer
• In depth knowledge of the network types such LAN and WAN
• Serve as the first contact with customers who need technical assistance via the phone or email
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and customers solution
• Follow-up with customers
• Reporting base on projects

Job Requirements

• Diploma or Bachelor's degree with honours in Computer Science/ ICT Engineering/ Networking or equivalent
• Good in oral and written communication skills
• Good presentation and customer-facing skills
• Able to execute tasks independe...