IT SUPPORT EXECUTIVE

Good understanding of computer systems, mobile devices and other tech products

Able to identify PC, Printer and hardware problems and advising on the solution

Ability to diagnose and resolve basic technical issues

Hardware maintenance especially PC and Printer

In depth knowledge of the network types such LAN and WAN

Serve as the first contact with customers who need technical assistance via the phone or email

Redirect unresolved issues to the next level of support personnel

Keep record of problems and customers solution

Follow-up with customers

Reporting base on projects

Job Requirements

Diploma or Bachelor's degree with honours in Computer Science/ ICT Engineering/ Networking or equivalent

Good in oral and written communication skills

Good presentation and customer-facing skills

Able to execute tasks independently with minimize supervision

Able to multi-task and deliver wit...