IT Support Helpdesk Technician

IT Support Technician - Helpdesk Support

We are seeking a dedicated and self-motivated IT Support Technician to join our team. In this role, you will provide top-notch technical support to our customers, assisting with troubleshooting and resolving technical issues via email and phone.

Key Responsibilities:

• Provide Level 1 Helpdesk Support, ensuring customer satisfaction and timely issue resolution.
• Offer technical assistance to clients in a professional and friendly manner.
• Resolve various technical issues related to network equipment and systems.

Requirements:

• Minimum of 2 years of relevant IT experience.
• Strong understanding of Mikrotik and Ubiquiti systems.
• Knowledge of Splynx for ISP management.
• Basic certification in networking (N+) and MikroTik Certified Network Associate (MTCNA) is advantageous.
• Ability to work effectively under pressure and stay organized in a fast-pace...