IT Support - Junior

Role Overview

As our first point of contact, you will ensure the studio’s technical engine runs smoothly. Your day-to-day will involve:

• Frontline Support: Managing the internal help desk, resolving level-one tickets and escalation to our senior team.

• Hardware Deployment: Assembling, configuring, and deploying high-end workstations and specialised game development hardware.

• User Management: Provisioning accounts and managing group memberships within Office 365, Google and Active Directory.

• System Guardian: Monitoring daily backups, tracking system health and ensuring 24/7 network availability.

• Inventory & Projects: Maintaining an accurate hardware inventory and assisting the wider regional IT team on major infrastructure upgrades.

Essential Skills:

• A recent degree/certification in IT or...