IT Support Level 1

We are looking for a Level 1 IT Support Technician to join our team and provide high-quality technical assistance to internal and external users. The ideal candidate will be tech-savvy, customer-focused, and capable of diagnosing and resolving basic technical issues efficiently. This position requires a proactive and analytical professional who can work independently while collaborating effectively within a dynamic technical environment.

Duties / Tasks to perform

• Provide first-level technical support for hardware, software, and connectivity issues
• Administer and support Office 365, Google Workspace, and basic AWS environments
• Troubleshoot Windows, Linux, macOS, and Windows Server issues
• Perform remote software installations, configurations, and updates
• Manage and troubleshoot local network settings, IP addressing, and connectivity
• Use ticketing systems to document, track, and resolve support reque...