IT Support Level 2

We are seeking a skilled IT Support Level 2 Specialist to join a structured and collaborative technology services team. This role is ideal for someone with strong troubleshooting expertise, advanced systems administration skills, and a customer-first mindset.

You will be responsible for resolving technical issues, managing IT environments, and ensuring high-quality service delivery to end users while maintaining strong response and resolution standards.

Duties / Task to perform

• Resolve service desk requests and usability issues requiring IT involvement
• Administer and manage Office 365 and Google Workspace environments
• Perform advanced troubleshooting on Windows, macOS, Linux, and Windows Server systems
• Handle remote software installation and management
• Manage local network administration and IP addressing
• Administer email and DNS filtering systems
• Manage antivirus, firewall, and VPN ...