It support

We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.

Responsibilities and Duties Technical Support: Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices. System Administration: Assist in setting up and configuring new hardware and software. Monitor and maintain computer systems and networks. Manage user accounts, permissions, and access rights in Active Directory or equivalent systems. Documentation & Reporting: Maintain detailed logs of support requests and resolutions in a ticketing system. Create and update technical documentation, including user guides an...