IT Support Officer

We are seeking an experienced and customer-focused Executive IT Support Specialist to join our IT team. This role is responsible for delivering high-quality technical support to end users, including executives and staff, across hardware, software, networking, and cloud platforms. The ideal candidate has excellent communication skills, strong troubleshooting abilities, and thrives in a fast-paced, service-oriented environment.

Key Responsibilities:

• Provide timely and professional IT support to all employees via phone, email, in-person, and remote support tools
• Diagnose, troubleshoot, and resolve hardware, software, network, and system issues
• Create, modify, and manage user accounts and access across cloud and on-prem systems
• Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and Endpoint devices
• Set up and support desktops, laptops, printers, mobile devices, and peripherals
• Configure and...