IT Support Officer

IT Support Officer

Company: Tekboox

Tekboox is seeking a proactive and technically skilled IT Support Officer to provide day-to-day IT support, troubleshoot issues, maintain systems, and help ensure smooth and secure IT operations across the organization.

Key Responsibilities

• Provide day-to-day IT support for hardware, software, and network-related issues
• Configure, manage, and troubleshoot Cisco switches (VLANs, ports, basic routing)
• Assist with installation, configuration, and monitoring of Fortinet firewalls
• Monitor network performance and resolve connectivity issues
• Handle user support requests and troubleshoot system and application problems
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Maintain IT documentation, network diagrams, and asset inventory
• Escalate complex network or security issues to senior engineers when required
• Ensure co...