IT Support Responsible (End User Desktop & Mobile Services)

Bosch Group

full-time İstanbul, İstanbul Computer Occupations

Posted:

March 03, 2026

Location:

İstanbul, İstanbul, Turkey

Job Description

                    Job Description

Manage, analyze, resolve, and close IT tickets related to desktop, mobile devices, and end-user services in accordance with defined SLA targets.
Perform incident and problem management activities, including root cause analysis, solution implementation, and continuous improvement recommendations.
Provide IMAC services, including ordering, receiving, installation, delivery, repair, disposal, and inventory management of end-user IT devices.
Respond promptly to service issues and user requests, ensuring high levels of user satisfaction.
Install, configure, and support hardware, software, and mobile applications, particularly on iOS devices.
Maintain accurate hardware and software asset records, including recharging activities, using relevant asset management and ITSM tools.
Provide consultancy and user support for IT tools and services such as Microsoft 365, MS Teams, and related collaboration platforms.
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Job Overview

Job Type: full-time

Location: İstanbul, Turkey

Posted: March 03, 2026

Deadline: April 12, 2026