IT Support Services Management Role in Toronto

Drive the performance and reliability of IT Support Services at Marsh, located in Toronto, ON, as their Senior Manager.
This role involves leading a talented team while managing crucial IT operations and service delivery across multiple channels. You will engage with stakeholders for strategic improvements, manage incident resolutions, and oversee budgeting to ensure resilient, cost-effective IT services. Your leadership will be pivotal in fostering a collaborative hybrid work culture.
Key Responsibilities:
• Oversee regional IT support organization and operations
• Engage with stakeholders and escalate strategic matters
• Facilitate incident and service request resolution
• Manage budgeting and local project implementations
• Represent IT support in regional and global initiatives
Requirements:
• Significant experience in managing IT operations
• Strong skills in stakeholder and vendor management
• Proficient in financial analysis and budgeting respons...