IT Support Specialist (443)

T Support Analyst – Level 1

Ubiminds is a GPTW-certified, people-first company that partners with American technology companies to scale their development and operations teams. We connect Brazil’s top 5% talent to international opportunities through a model that combines staff augmentation and employer-of-record services.

We are supporting a company with an office in New York that is looking for a Level 1 IT Support Analyst to provide remote support and ensure a smooth technology experience for employees—from onboarding to day-to-day incident resolution.

Challenge

We’re looking for an IT Support Analyst who can balance excellent customer‑facing support with strong technical troubleshooting skills.

This role is ideal for someone who enjoys being the first point of contact, solving day‑to‑day technology issues.

You’ll own first‑level support for a fast‑paced, international environment, and c...