It Support Specialist (First & Second Level) – Mexico

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Join our global IT team and make an impact!
We are looking for a motivated and service-oriented IT Support Specialist (First & Second Level) to support our international operations.In this role, you will ensure smooth IT services for our users, contribute to global IT projects, and be a key point of contact for technical support.
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Your Responsibilities- Provide IT support (1st & 2nd level) for internal users across local and international locations- Support business applications, especially in production and logistics environments- Handle incidents and service requests via ticketing systems, phone, and email- Diagnose and resolve hardware and software issues ( on-site & remote)- Install, configure, and maintain IT workplaces, PCs, and meeting rooms- Collaborate closely with internal departments and global IT teams- Maintain and improve IT documentation and knowledge base- Support IT projects and process improvements- Manage IT assets and inventory- Deliver user ...