IT Support Specialist

Description
IT Support Specialist

We are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.

Responsibilities

+ Respond to IT support tickets submitted via phone, email, or ticketing system

+ Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications

+ Assist with user account management including password resets and permissions

+ Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk

+ Resolve issues with hardware components including laptops, desktops, printers, and peripherals

+ Troubleshoot basi...