IT Support Specialist

IT Support Specialist

Location: Hamilton, Ontario

We are currently seeking a team member who exemplifies and believes in our values to join our team as an IT Support Specialist! This role is based out of our Hamilton location, and is 5 days/week on-site.

Position Responsibilities

• Assist users in troubleshooting common computer issues or concerns
• Reply to requests for information technology services, repairs, support, inquiries or complaints
• Use a computer tracking system to manage new tickets
• Make recommendations to improve computer systems
• Provide documentation for customer support inquiries and resolutions
• Upgrade and manage systems to ensure they are operating effectively and efficiently
• Implement new business and productivity software
• Train staff on new software, systems and best practices
• Maintain and ba...