IT Support Specialist

IT Support Specialist – Dispatch (On-site)

Location: Helsinki, Finland

Type: Dispatch

Hours: 10‑20 hours per week

BCIC Swiss GmbH | Best Connect International Company is looking for a Dispatch, on‑site IT Support Specialist in Finland.

Responsibilities

• Provide first‑ or second‑level contact and problem resolution for customer issues.
• Work with third‑party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
• Have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipmen...