IT Support Specialist II

Key Accountabilities:



+ Work on the IT tickets raised by business related to the applications.

+ Understanding the business functionality of the applications that are beign supported.

+ Actively work with one or more functional areas within PAREXEL to align business process with systems and tools.

+ Provide technical support to Clinical Business Users.

+ Troubleshoot and resolve issues related to applications.

+ Collaborate with other IT Team members.

+ Document technical issues and solutions.

+ Provide on-call support as needed.

+ Provide excellent resolutions to all the Application issues.



Requirements



+ Bachelor's degree in information technology, Computer Science, or a related field.

+ Minimum of 1-3 years of experience in IT support.

+ Excellent troubleshooting and problem-solving skills.

+ Strong communication and in...