IT Support Specialist L2

About the Company
FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.
Aboout the Role
Bachelor’s degree in computer science, electronic engineering or information technology.
English Advance level C1
At least one year of experience in information technology technical support.
Knowledge of Windows 10 and 11, Office 365, Zscaler, Microsoft Intune, Ms Visio, Okta, Smartview, Ms Project, MS Sharepoint, VPN Checkpoint, Adobe Acrobat, MS Team, Zoom, WebEx.
Basic experience in Cisco technology: Router 3800 series, Switches Catalyst 9600 series, Videoconference Cisco Bar pro and Quad camera model.
Basic experience in HP desktops hardware model latitude 840, Zbook model 11, Dell Pro Micro desktop and Dell pro Laptop
Basic experience in IT infrastructure data links (MPLS) and IT site: ground, UPS, Air Conditioni...