IT Support Specialist

Job Description

The IT Support Specialist provides hands-on technical support across ONWARD, ensuring employees have reliable, secure, and timely access to the tools they need to work effectively. This role reinforces the IT Operations function and support demand, helping stabilize day to day services while long term transformation initiatives progress.

The role focuses on troubleshooting, endpoint management, onboarding/offboarding, and ensuring smooth daily IT operations across a regulated medical device environment.

Responsibilities

• Provide L1/L2 support for laptops, accounts, M365 and other productivity tools.
• Troubleshoot hardware/software issues and resolve tickets promptly.
• Prepare and configure devices (Windows/macOS) for new hires.
• Assist with onboarding/offboarding accounts, access, equipment.
• Handle basic network troubleshooting.
• Maintain IT inventory: laptops, phones, and other...