IT Support Specialist Mid

KQ RH, in partnership with a world-leading multinational company, is creating a modern technology center in Brazil, which will serve as the strategic hub to support all the company’s global units. Join this innovative team and help transform the future of technology!
**Highlights of this position**:
- **Location**: Indaiatuba/SP - Remote work model
- **Language requirement**: English fluency (B2/C1 mandatory)
**SUMMARY OF POSITION AND OBJECTIVES**:
**RESPONSIBILITIES**:
- Act as the first point of contact, triaging incidents, providing first-level support, collecting information, and escalating tickets when necessary.
- Troubleshoot hardware, software, printer, connectivity, telephony, and messaging issues (both remotely and on-site).
- Maintain complete, up-to-date, and accurate ticket records; update the knowledge base and user documentation.
- Conduct training sessions during new employee onboarding or when tools and processes change.
- Manage user acco...